Nexus Vision Ventures LLC ("Company," "we," "us," or "our") is a Nevada limited liability company providing marketing automation, CRM configuration, and telecommunications services to local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our platform, or receive communications from us or from our clients who use our platform.
By using our services or submitting your information through any of our forms, checkout pages, or communications, you agree to the terms of this Privacy Policy.
1. SMS / Text Messaging & Telephone Communications
📱 SMS Consent & Opt-In
By providing your mobile phone number to Nexus Vision Ventures LLC or to any of our clients who use our platform, you expressly consent to receive text messages (SMS/MMS) related to the following purposes:
Appointment confirmations and reminders
Missed call follow-up notifications
Service estimates and quotes
Account and billing notifications
Promotional offers (only if separately consented)
Message and data rates may apply. Message frequency varies.
To opt out at any time: Reply STOP to any text message you receive. You will receive one confirmation message and no further texts will be sent. To re-subscribe, reply START.
For help: Reply HELP or contact us at [email protected].
No mobile opt-in data or consent will be shared with third parties for their own marketing purposes. Consent to receive text messages is not a condition of purchasing any goods or services.
2. Information We Collect
We collect the following categories of personal information:
Identity information: Name, business name, email address, phone number, mailing address.
Payment information: Credit/debit card data processed by Stripe, Inc. We do not store full card numbers on our servers.
Technical information: IP address, browser type, device identifiers, timestamps, and clickstream data collected automatically when you use our website or platform.
Communications data: Records of calls, SMS/MMS messages, chat conversations, and voicemails processed through our platform.
Business information: Information you provide during onboarding, including service areas, pricing, business hours, and operational details.
Consent records: Timestamp, IP address, and acceptance method for any agreements or consents submitted through our platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
To deliver, configure, and maintain our SaaS platform and telecommunications services.
To process payments and manage your account.
To send transactional SMS/MMS messages, appointment reminders, and service notifications as described in Section 1.
To comply with legal obligations, including A2P 10DLC carrier registration and TCPA compliance.
To detect fraud, unauthorized access, and security threats.
To respond to support inquiries and resolve disputes.
To send administrative communications about your account or our services.
To improve our platform using aggregated, anonymized analytics data.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following circumstances:
Service providers: We share information with third-party vendors who help us operate our platform, including GoHighLevel (CRM platform), Twilio (telecommunications), Stripe (payments), and Google (analytics). These providers are contractually bound to use your data only to provide services to us.
A2P 10DLC registration: Business name, EIN, and campaign information may be submitted to The Campaign Registry (TCR) and telecommunications carriers as required for SMS sender registration under FCC/CTIA rules.
Legal compliance: We may disclose information as required by applicable law, regulation, court order, or valid legal process.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of rights: We may disclose information to enforce our agreements or protect the rights, safety, or property of the Company or others.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon termination of your account, you have 30 days to export your data. After 60 days from termination, we may permanently delete your data from our active systems. Aggregated, anonymized data may be retained indefinitely for analytics purposes.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention obligations.
Opt-out of SMS: Reply STOP to any text message, or contact us at [email protected].
California residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at: [email protected]. We will respond within 30 days.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to analyze traffic, remember preferences, and improve user experience. You may control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website and checkout process.
8. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are intended exclusively for business owners and operators aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected such information, we will delete it promptly.
10. Third-Party Links
Our platform may contain links to third-party websites or services (including GoHighLevel, Google, Stripe). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after the effective date of any change constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Company: Nexus Vision Ventures LLC
State of Incorporation: Nevada, United States of America